1. Scope and service roles
MyTaxiHub provides taxi transfers, safari booking coordination, Quick Tour vehicle-and-driver packages, Custom Tour planning and travel information. These terms apply to the website and related account and driver-portal functions. A linked service such as JeepBooking or Udawalawe Shared Safari has its own booking rules.
2. Accounts and accurate details
Use an account you are authorised to access. Provide accurate contact details, pickup and destination, journey dates, traveller counts, luggage and any relevant accessibility requirements. The adult making a booking must be authorised to arrange it for the group and supervise children. Keep authentication messages confidential; a sign-in action does not itself confirm a trip.
3. Requests, confirmation and dispatch
Submitting a request or receiving a reference does not mean a driver is immediately available or a journey is confirmed. MyTaxiHub reviews the request, confirms the arrangement and assigns a driver through its operational process. Check the status and confirmation details before relying on the booking. Ask support about delays rather than repeatedly submitting the same request.
4. Taxi categories, capacity and route
For taxis you book a category: Flex, Mini, Car, Mini Van or Van. Any preferred model is optional and not guaranteed; the actual dispatched vehicle may differ within the agreed category. Disclose passengers and luggage accurately and review the limits shown. Safari bookings use their own package and jeep selection.
Review the route and fare offered before submission. A changed route, added stop, changed group or extra service may require a revised agreement. We should disclose and obtain agreement to additional charges rather than impose an unexplained charge. This general page does not override a confirmed fare or a product-specific toll inclusion.
5. Prices, currency and payment
Review the server-issued fare or package price, currency, inclusions and any disclosed extras. A planning estimate is not an accepted quote. Currency equivalents may change and should not be treated as the charge currency unless expressly confirmed.
Taxi online payments are currently unavailable in the reviewed checkout capability. Follow the payment instructions in your booking confirmation and contact the team if unclear. Do not transfer money solely because an unsolicited message claims to represent MyTaxiHub. This policy does not activate a payment gateway or add a surcharge.
6. Quick Tour packages
The agreed Quick Tour reserves the selected vehicle category and driver for each itinerary day. The package includes fuel, driver service, driver meals and accommodation, reasonable waiting and unlimited kilometres within the agreed itinerary. Driver rest and safe operation apply.
Every itinerary day is charged, including days without driving, and the selected duration-band daily rate applies across the package. Attraction tickets, customer hotels and meals, tolls, parking and unrelated itinerary additions are excluded unless your accepted package says otherwise. Review the package terms shown with your selection; submitting it remains subject to confirmation.
7. Custom Tour planning and travel content
Creating, saving or sharing an itinerary is not a booking, availability check or payment. Routes, travel times, recommendations and preliminary budgets are planning aids. An issued quote and its accepted, versioned terms govern a confirmed Custom Tour. Attraction hours, entry requirements and third-party information should be checked before travel.
8. Changes, cancellation, no-shows and refunds
Contact MyTaxiHub promptly with your reference to request a change or cancellation. Availability, revised pricing and any costs depend on the agreed booking conditions. We will explain a proposed charge or refund basis before asking you to accept it; this page does not invent a universal cancellation fee or deadline.
If a service cannot be provided, contact support about a suitable alternative or cancellation. A refund is relevant only where money was actually collected and is subject to the agreed terms and mandatory consumer rights. A review or pending case does not mean a refund has been completed.
9. Pickup, safety and traveller responsibility
Agree pickup time, location, flight information and contact arrangements. Notify the team of delays. Follow driver and park-staff instructions, use available safety restraints, supervise children and avoid unsafe requests. Tell us about assistance needs before confirmation. Wildlife sightings and exact arrival times cannot be guaranteed.
10. Driver registration and operational access
Driver applications and submitted vehicle or verification information are subject to review; submission does not guarantee approval, employment or allocated work. Drivers must provide accurate records, keep credentials private, access only authorised jobs and use customer details only to perform those jobs. Mark real trip progress accurately. Separate operational agreements, where accepted, continue to apply.
11. Website use and intellectual property
Use the service lawfully. Do not interfere with systems, evade access controls, impersonate others, submit misleading records, scrape private information or use contact features for harassment or bulk unsolicited messages. Images, text, software and brand names remain the property of their respective owners. Permission to browse does not authorise reuse of protected materials.
12. Responsibility, complaints and applicable law
We aim to provide accurate information and reasonable support, but weather, traffic, park operations, third-party services and events outside reasonable control may affect a journey. Raise problems promptly with your booking reference so they can be reviewed. An administrative status is not proof that money has been refunded or a dispute has been resolved.
These terms are intended to be governed by Sri Lankan law, subject to any mandatory law that applies to you. Nothing here excludes responsibility for fraud, negligence or another matter where exclusion is unlawful, or removes non-excludable consumer rights. No guarantee of wildlife sightings, uninterrupted website access or a particular travel outcome is given.
13. Updates and existing bookings
Last updated: 6 October 2026. We may update these terms when the service changes. Material booking conditions must be disclosed before acceptance. A later website update does not retrospectively replace the price, inclusions or terms accepted for an existing booking, except where required by law or agreed with you.
14. Contact and related policies
For booking or terms questions contact helpmytaxihub@gmail.com or WhatsApp +94 75 015 5962. See the Privacy Policy and Data Deletion Instructions for information requests.